FAQs
Product
Yes, all of our E.Q. formulations are vegan, no ingredient is sourced from animal products.
Yes, we are committed to being cruelty-free, at no point in our product development are any of our products tested on animals .
Yes, all of our E.Q. formulations are GMO free.
All MARK Los Angeles products are made in the USA
We recommend pregnant and breastfeeding women consult with their physicians prior to using our products. This is because of EGCG and Quercetin and the recommendations for each product.
Yes, all of our products are free of heavy metals, talc and fragrances and petroleum.
We use recycled and recyclable materials wherever possible. Our bottles are made from 100% recyclable colored glass which helps to keep the product from spoiling and going to waste and can easily be recycled when completed. violet glass designed to naturally preserve shelf life, potency and are recyclable when finished.
Orders, returns & shipping
Please allow for 24-48 hours after ordering for us to process your order.
At MARK Los Angeles, we are dedicated to making efficacious skincare products and we want you to be completely satisfied with your purchase. If you would like to initiate a return, please email returns@marklosangeles.com and include your order number to initiate a return within 30 days of delivery date.
We will offer a refund for unopened, unused products, in original condition minus any shipping fees. If product has been opened or 30 days have passed since the date of delivery, unfortunately we cannot offer you a refund or exchange.
Currently we only ship within the U.S. but we’re working on changing that in the near future, email us at: m.la@marklosangeles.com to let us know where you think we should stock next.
Once your order is shipped, you will be emailed a confirmation and tracking number.
Please email us immediately with your order number and the issue that occurred and we’ll help to resolve it.
If you haven’t received your order confirmation, please drop us an email at: support@marklosangeles.com and we’ll follow this up for you.
Yes! Please subscribe to our newsletter and we’ll send you a discount code for your first order.
E.Q. Collection
Our clinical trial showed positive results in as little as 7 days, however, we recommend a minimum of 6 consecutive weeks to see the full benefits. Consistency is key in any skin care regimen.
We recommend consulting with a physician before using our products on children under the age 12.
The E.Q Clear Skin Collection will last 4 - 8 weeks depending on use.
The E.Q. Collection is formulated for all skin types, including sensitive. Our products are made to be gentle, yet effective without common irritants including fragrances, parabens and phthalates. The E.Q. Exfoliating Cleanser contains walnut shells.
Unopened products are good for 2 years. Keep your products in a clean, dry place. After opening, we suggest you use your products within 6 months.
Yes, carefully apply avoiding getting any product into the eyes.
The E.Q. Rescue Serum is safe to use daily, as needed.
PR, marketing & partnerships
We aren’t currently hiring, but we are always happy to hear from you. Drop us an email at m.la@marklosangeles.com. No agencies or headhunters please.
Yes, please reach out to m.la@marklosangeles.com
For all press enquiries, please reach out to us at m.la@marklosangeles.com
Yes we do! Please reach out to us if you’re interested in joining our affiliate program at m.la@marklosangeles.com
Shop the E.Q. Essentials
Reduce inflammation, target blemishes and acne, and optimize overall skin health with our transformative, clinically-tested, clean formulas infused with powerful plant flavonoids.